Yes, at any time, in your website dashboard. When upgrading or downgrading your website plan, you will receive either a pro-rated charge or refund, depending on the cost of your new plan.

If you are not happy with Visual Society, we offer a full refund of any plan payment you have made in the last 30 days. For products order through your store, we will replace the product at no cost to you.

Our plans are billed annually. It's easy to start, upgrade, or stop your plan at anytime.

You can cancel your account directly on your website dashboard. Cancelling is an easy and no questions asked process.

Yes, our customer support team is available to assist you through live chat or email at support@visualsociety.com.

When you upgrade to a paid plan, you'll be asked to "Connect to Stripe" on your website dashboard. Stripe is our payment gateway and is the method in which you will receive payments. Buyers can purchase from your website using any major credit card. If you have connected your website to Stripe, then your sales profits will show up immediately in your Stripe account. Stripe will then automatically deposit into your bank account within a few days.

Not currently. But you can purchase your own domain name from any registrar of your choice. You can also choose to run your website on a Visual Society subdomain (yourusername.visualsociety.com).

No. We recommend that you use a specialised email provider for your business-critical email account.

No. Your Visual Society website is hosted on our fully-managed, fast and secure cloud that leverages the world's best cloud hosting infrastructure providers.